Serving You

 



Transforming How We Serve You

Beginning June 1, clients must make an appointment for in-person service at our offices. This new safety measure helps keep our clients and team healthy by reducing overcrowding and the possible spread of illness.

An ever safer option? Avoid a trip to our office by completing your transaction online.

Beginning June 1 Appointment Only Service

In-Person Requirements and Safety Measures

Wait in your car. Lobby waiting areas will remain closed to the public. Clients may get in line 10 minutes before their scheduled appointment and must keep 6 feet of distance from other clients. Clients should consider bringing an umbrella and water.

Come to your appointment alone. Only the person with the appointment will be permitted into the tax collector’s office. Exceptions will be made for caretakers for elderly clients, translators for clients speaking languages other than English, Spanish and Creole, and interpreters for hearing-impaired clients.

Wear a face mask. Anyone entering the tax collector’s office, including clients with appointments, shall be required to wear a face mask or cloth face covering.

Observe social distancing. Clients shall be required to observe social distancing by keeping at least 6 feet of distance from other clients and following all markings on sidewalks and inside offices.

Avoid Paying by Cash. Studies show cash, specifically paper bills, can contain bacteria and viruses for long periods of time. Clients are asked not to use cash to make a payment. Please pay by check, credit/debit card or contactless payment method such as Apple Pay, Google Pay and Samsung Pay. Please note a 2.4% convenience fee applies to all credit and debit card transactions. This fee is collected by the vendor and not retained by our agency.

Additional Safety Measures. To protect our employees and clients, we have installed plexiglass barriers at all front counter service stations. As an extra precaution, clients should use their own hand sanitizer before entering our office. Clients should also use hand sanitizer after leaving our office.