How to Request Public Records
You can make a request for public records online, through email, mail or by phone. When making a request for public records, please provide detailed information. This will help expedite the process and prevent any misunderstanding about your request. We recommend that you do not include your social security number or any other confidential information in an email.
Online: Submit your request online
Email: Send an email to ClientAdvocate@pbctax.com
Mail: Submit your request in writing to:
Tax Collector, Palm Beach County
301 North Olive Avenue, 3rd Floor – Legal Services
West Palm Beach, FL 33401
Public Record Request Process
When our agency receives your request for public records, a tracking number is assigned and an acknowledgement is sent to you. If all or part of your request cannot be disclosed due to confidentiality, we will redact the information and provide you with an explanation and legal reference. Exempt information in the records will be blacked out.
State law allows agencies to charge a “special service charge” for providing records that require extensive use of resources and staff. According to Chapter 119, Florida Statutes, this includes locating, reviewing for confidential information, redacting, copying and re-filing of records. You will receive an itemized cost calculation of fees. Payment must be submitted in certified funds (cash, cashier’s check, certified check or money order). Once payment has been received, we will proceed with processing your request.
We are required by law to maintain the confidentiality of information regarding taxpayers, applicants for or recipients of child support services, personal or financial information of property owners and certain personal information regarding our employees.
Open Government Bill of Rights
Members of the public are entitled to be treated with respect, courtesy and professionalism when interacting with the Office of the Tax Collector.
Public records requests do not have to be made in writing, unless a specific statute requires otherwise. In that case the statute imposing such a requirement shall be cited.
All public record requests shall be acknowledged promptly and in good faith as required by Section 119.01(1), Florida Statutes.
Fees for production of the public record documents shall not exceed the statutorily authorized fees and the statutory authority for such fee shall be cited.
The public has the right to receive an itemized invoice of proposed fees or fees charged.
Access to public records and meetings are rights secured under Sections 119.07(a) and 286.011, Florida Statutes; and Article 1, Section 24, Florida Constitution.
Anne M. Gannon