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Gannon Recognized for Excellence & Innovation in Financial Operations

West Palm Beach , FL - Gannon Recognized for Excellence & Innovation in Financial Operations

West Palm Beach - - - Anne M. Gannon, Constitutional Tax Collector, is the recipient of the “Excellence in Financial Operations Award” from the Florida Tax Collectors Association (FTCA).   “Running a tight financial ship is my top priority. We’ve instituted competitive bidding for all contracts, aggressively promoted operational innovations, updated antiquated technology and replaced outmoded accounting and HR systems,” said Gannon.  .” said Gannon. 

The FTCA’s Award evaluated Tax Collectors’ 2010 finance operations.  Achievement is measured in the four core areas of 1) Innovation & Automation, 2) Annual Audit Report, 3) Customer Focus, and 4) Budgeting.  Five judges, selected for their expertise in government finances and processes, determine each year’s recipient.
The FTCA’s review of Gannon’s financial operations cited a flawless audit report, outstanding customer service delivery and excellence in technological innovations.  Notable highlights include:

  • An independent audit “clean of any material findings by the auditors.”
  • Successful application of operational innovations to streamline property tax payment transactions. The FTCA sited “Project Once”, a process improvement initiative to increase efficiencies in tax payment transaction processing.  The goal is to reduce the time and manual handling of tax mail to expedite deposits. “Project Once” goals include setting limits for employee mail handling, cross-training employees to increase their transactional skills, to maximize the number of automated transactions. 
  • Customer focused service delivery.  The Finance and Budget Department established a measurement tool using three criteria: 1) service quality, 2) promptness and 3) accuracy.   Data is collected through an electronic survey and analyzed in six month periods.  Survey results revealed that the department maintained an 88 percent “excellent” feedback rating.   
  • Outstanding achievement in meeting budget projections.  The agency maintained budget projection ratios for “budgeted to actual revenues” of 99.7% and “budgeted to actual expenditures” of 88.7%.  This is notable because the agency was mandated by the Legislature to take over Driver License services and Real ID compliance during the 2010 fiscal year. 

Gannon’s agency is responsible for the collection and distribution of revenues in excess of $3.1 billion annually.  The office manages driver license services, which includes the Homeland Security Real ID implementation, and handles approximately 725,000 property tax transactions. 
The Florida Tax Collectors Association has been in existence since 1929.  FTCA is a statewide association of the state’s 67 Tax Collectors.  FTCA provides member education and specific recommendations to the Florida Legislature to improve efficiencies and protect the due process rights of citizens in the collection of taxes.  The group was instrumental in passing a comprehensive rewrite of Chapter 197 (property tax) in 2011.  The new law modernized and streamlined the tax collection process.  It allows for electronic tax bills. It also enhances the protection of Florida taxpayers’ due process rights by extending the deadline for payments to the next business day if the last day of a month is a weekend or legal holiday.

Release Date: 
Thursday, December 8, 2011
Contact Information: 
Contact: Anne Gannon, Constitutional Tax Collector
  (561) 355-4271


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