We make every effort to accommodate you at your scheduled appointment time. Due to the variances in processing times for transactions, your wait time may be extended to 30 minutes or more beyond your appointment time. We apologize for this inconvenience as we ensure we provide complete service to all of our clients.
Out of an abundance of concern for the health and safety of our staff and clients, we have advised our valued staff members who are not feeling well, to stay home, get tested and ensure that they are healthy before returning to work. We realize that this may cause the following:
You may experience extended wait time at your designated appointment time for in-person service at one of our service center locations. You should allow extra time for your appointment and please be advised that facial coverings are required at all our agency locations.
With the current staff shortages, we are experiencing heavy call volume and extended wait times when contacting our client care center by phone.
With the volume of incoming mail and ongoing delays in United States Postal Service and the number of staff currently out sick, you may experience delays in the processing of your tax payments and mailed-in transactions.
Our team is working diligently to provide the level of exceptional service you have come to expect from our agency. We are truly grateful for our team members that are here working, and we apologize for any inconvenience.
We appreciate your patience as we work through these challenges.
Stay safe and stay healthy.
NORTH COUNTY SERVICE CENTER TEMPORARILY CLOSED
Due to a facilities issue at the North County Courthouse, the county has closed and evacuated the entire building including our North County Service Center, located at 3188 PGA Boulevard, Palm Beach Gardens. The county’s facilities team is working to resolve the issue; however, at this time, we are unable to accept clients for in-person service at that location. If you have an appointment at that location today, your appointment will be cancelled and you will have to reschedule by clicking here.
We apologize for this inconvenience.
Martin Luther King Jr. Day Closure
All of our offices will be closed Monday, January 17, 2022 in observance of Martin Luther King Jr Day.