Dear Friends:

Have you ever been running errands or perhaps just having one of those days and you bump into an old friend? At first, it might feel like an inopportune time to chat, but then your friend simply asks, “how are you?” As we all maneuver through these challenging times, we need to remember to stop and ask our friends, colleagues, neighbors, and others, “how are you doing?”

For me and my team, it is just as important for us to ask you: how are we doing? As we strive to deliver unparalleled service to you, our clients, we understand that we can only do that with your help. Your feedback helps us understand what is not working and how we can improve. It also validates when our processes are working well.

So, the next time you have business with our office, you will receive a text message or email stating, “The Tax Collector wants your feedback.” It takes fewer than five minutes to complete the survey and the information you share with us is invaluable.

You can also visit our website, www.pbctax.com/survey and participate in our online survey. Simply select the department or service you recently utilized and answer a few short questions to help us serve you better.

Thank you in advance, and I hope you are doing well!

Sincerely,

Anne M. Gannon
Constitutional Tax Collector, Serving Palm Beach County

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