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Florida DHSMV Statewide System Outage

WEST PALM BEACH, FL. – Florida DHSMV Statewide System Outage

DHSMVWe sincerely apologize for the inconvenience you experienced yesterday as a result of the system outage at DHSMV. Unfortunately, we experienced a hardware failure yesterday that resulted in a statewide shutdown of our systems. Although the department does have backup systems in place, the primary system did not automatically fall over to the secondary system correctly. This in turn required a manual process to bring backup systems online after the initial failure. At this time all systems are running and the department is working to identify the root cause of the initial failure as well as the reasons for the backup system’s delay in start-up.

We realize the dramatic impact an outage has on service to our customers and will continue to work towards solutions to reduce the occurrence of system outages. In addition, we are working to improve our communication during these events.

Once again we apologize for the inconvenience to you and your customers due to yesterday’s outage.

Sincerely,

Ed

Ed Broyles
Telephone: (850) 617-3171
Chief, Motorist Services Support 
Florida Department of Highway Safety and Motor Vehicles

The Department of Highway Safety and Motor Vehicles is committed to Service, Integrity, Courtesy, Professionalism, Innovation and Excellence in all we do. Please let us know how we are doing via our online customer service survey at https://www.research.net/s/MLR9RGC.

Release Date: 
Thursday, May 10, 2012
Contact Information: 
Contact: Anne Gannon, Constitutional Tax Collector
  (561) 355-4271
KClarke@pbcgov.org

 

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