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October 2017 

Dear Friends,

TCO Employees Generously Support Little Smiles with Pajama and Sock Drive

Employees from across our office went shopping this summer for a good cause. During July and August, employees purchased 190 sets of children’s pajamas and 140 packages of socks, which we donated to Little Smiles of Florida. This local nonprofit organization helps professional caregivers provide critical support to kids facing terminal illness, abandonment and other trauma. Little Smiles also fulfills special requests from nurses and social workers for pizza parties, sweet treats and movie nights.

Employees delivered the pajamas and socks to Little Smiles Executive Director Greta von Unruh and Program Manager Ashlee Varnee on August 18, 2017. Presented in elaborate gift boxes designed by our employees, the donation is valued at more than $3,500.

Little Smiles is one of two charities supported by employees in 2017-2018 with all funding coming solely from employee contributions.

Friendly Voices Serving You

Our team of Client Service Specialists in our Call Center are ready to serve you! Located in the Central Service Center, this team answers over 31,000 calls each month. Here are some helpful tips that can decrease your call wait time.

  • Monday is the busiest day for our Call Center. For shorter hold times, please try to call Tuesday – Friday between 8:15 a.m. and 10:30 a.m.

  • Please have your documents available when you call. This will help shorten your call time.

  • Many questions can be answered by visiting www.pbctax.com. Check the online Help & Resource Center, which may contain the information you seek. The Ask Anne section of our website is a collection of clients’ most frequently asked questions.

  • We also recommend using the Search feature located at the top of every page.

Best regards,

Anne Gannon

 

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